Agency guide Archives • SG Umbrella https://sg-umbrella.co.uk/blog/category/agency-guide/ Contractor Umbrella Fri, 09 May 2025 10:44:10 +0000 en-GB hourly 1 https://wordpress.org/?v=6.8.1 SG Umbrella earns SafeRec certification https://sg-umbrella.co.uk/blog/sg-umbrella-earns-saferec-certification/ Thu, 23 Jan 2025 11:51:58 +0000 https://sg-umbrella.co.uk/?p=24683 SafeRec - A major milestone in commitment to excellence and compliance We’re excited to share some fantastic news with our community: SG Umbrella is now officially SafeRec Certified! This accomplishment is the result of an extensive and rigorous audit process, and it signifies our unwavering dedication to maintaining the highest standards of compliance and operational [...]

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SafeRec – A major milestone in commitment to excellence and compliance

We’re excited to share some fantastic news with our community: SG Umbrella is now officially SafeRec Certified!

This accomplishment is the result of an extensive and rigorous audit process, and it signifies our unwavering dedication to maintaining the highest standards of compliance and operational excellence in the umbrella industry. SafeRec Certification is not just a milestone—it’s a reflection of our commitment to transparency, accountability, and the continued trust of our clients, employees and the agencies we work with.

What does SafeRec certification mean for SG Umbrella?

Achieving SafeRec Certification is a significant achievement for SG Umbrella. It assures our clients, employees, and partners that our processes meet the stringent requirements set by SafeRec, an industry-leading regulatory body. This certification demonstrates that we operate with transparency and uphold the highest standards of governance.

The SafeRec audit process is thorough, evaluating all aspects of our operations to ensure that we meet key criteria related to compliance, risk management, and employee welfare. This certification highlights our ongoing efforts to create a safe, fair, and accountable environment within the umbrella market.

Why this matters to our agency partners and stakeholders

As the umbrella industry continues to evolve, the importance of compliance and regulatory adherence grows stronger. By becoming SafeRec Certified, SG Umbrella reinforces its position as a trusted, reliable provider committed to not only meeting, but exceeding industry standards.

For our employees, this certification further affirms our commitment to creating a supportive and compliant workplace where transparency and accountability are always top priorities.

A huge thank you to our team and partners

This achievement wouldn’t have been possible without the dedication and hard work of our incredible team, as well as the unwavering support of our partners. Together, we’ve achieved something truly remarkable, and we look forward to continuing to raise the bar in the umbrella industry.

We’re just getting started!

While this certification is a huge milestone, it’s only the beginning of our journey toward even greater success. SG Umbrella will continue to prioritise compliance, innovation, and excellence in all that we do.

Thank you once again to everyone who has supported us along the way. Here’s to a bright future, with even more milestones to come!

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Recruitment agencies versus the 2024 budget – what you need to know https://sg-umbrella.co.uk/blog/recruitment-agencies-versus-the-2024-budget-what-you-need-to-know/ Thu, 19 Dec 2024 15:44:08 +0000 https://sg-umbrella.co.uk/?p=24644 The first budget released by the newly formed Labour Government, introduced huge changes and complications to the recruitment industry, from changes to National Insurance Contributions, to the first steps towards real compliance in the Umbrella industry. Here SG will talk you through the changes affecting your agency, as well as how partnering with SG will [...]

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The first budget released by the newly formed Labour Government, introduced huge changes and complications to the recruitment industry, from changes to National Insurance Contributions, to the first steps towards real compliance in the Umbrella industry.

Here SG will talk you through the changes affecting your agency, as well as how partnering with SG will help ensure your agency remains compliant.

National Insurance Contributions (NICs)

From April 2025, employer NICs will rise by 1.2 percentage points to 15%, and at the same time, the threshold for payment will drop from £9,100 to £5,000. For agencies with large payrolls, this combination represents a potentially heavy financial burden.

Agencies with smaller payrolls, could however, save up to and additional £5,500 annually due to the Employment Allowance going up from £5,000 to £10,500 in April 2025.

National Living Wage

Increases to the National Living Wage mean full-time workers on minimum wage will be paid an additional £1,400 annually. This provides a real challenge to the market for agencies working close to or at the National Living Wage with a significant uplift in wages for their own staff, plus the support needed to ensure workers and end clients are compliant and happy! Workers may wish to renegotiate their day rates even if they’re already about NLW, and you may need to supply updated KIDs to all affected workers for example.

HMRC have been opening more and more investigations into National Living Wage failures and this is likely to ramp up following the recent changes. As FCSA members we have been part of NLW talks with HMRC this year and are in prime position to advise and support our partner agencies to manage their associated risk.

At SG we can help support our agency partners by providing you with suggested uplifts in day rate as well as Key Information Documents (KIDs) for all your associated workers. You can read more about KIDs in our guide here.

Umbrella Compliance

The commitment to ensuring compliance in the umbrella market has been a focus of not just this government but also the previous one. The budget highlights a plan to move liability for the payment of PAYE and NIC away from the Umbrella company and onto the agency. This means that working alongside umbrella companies which operate at the highest levels of compliance has never been more vital for the financial security of your agency.

Now is the time for agencies to ensure they operate proper due diligence, to manage their own risk, and to provide workers with a robust but strict PSL of only umbrella companies which adhere to the highest levels of compliance.

SG – Safe hands for your agency and your workers

At SG Umbrella we are proud of our commitment to compliance. Not only are we both SafeRec and FCSA accredited, and hold a Cyber Essentials plus certification, we also have a 5* TrustPilot rating, so you have all the proof you need about our credentials and dedication to great service across the supply chain. We’re in this for the long-run, to be a trusted partner to agencies wanting a fail-safe Umbrella partners.

For more information on how SG can work with you to ensure the latest changes don’t affect your agency, please reach out to us on newbusiness@sg-umbrella.co.uk 01962 896954.

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Agency Worker Regulations – a guide for agencies https://sg-umbrella.co.uk/blog/agency-worker-regulations-a-guide-for-agencies/ Wed, 18 Dec 2024 13:54:44 +0000 https://sg-umbrella.co.uk/?p=24641 Agency Workers Regulations (AWR) are a set of UK laws introduced back in 2010, which aimed to provide agency workers with more employment rights, specifically those temporary workers hired through employment agencies. These regulations which came into force from October 1st 2011, ensure that agency workers receive the same equal treatment as comparable permanent [...]

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Agency Workers Regulations (AWR) are a set of UK laws introduced back in 2010, which aimed to provide agency workers with more employment rights, specifically those temporary workers hired through employment agencies. These regulations which came into force from October 1st 2011, ensure that agency workers receive the same equal treatment as comparable permanent employees.

In this guide we take a closer look at AWR to help agencies understand what they need to know, and how SG Umbrella can provide support with everything relating to AWR.

What does AWR include?

AWR provides temporary workers with the following:

1. Day – one rights

From the first day of a worker’s contract / assignment, they are entitled to:

  • Equal access as permanent employees to amenities and facilities, which can include (but not limited to) the use of childcare facilities, transport services, canteens, etc.
  • Access to job vacancies – therefore all staff must be informed of any job vacancies at the company they’re currently working for, to ensure the fair treatment of both permanent and temporary workers and that opportunities are open to all
  1. 12-week qualifying period

Once an agency worker has completed 12 consecutive weeks of work within the same role for the same employer, they are then entitled to the following:

  • Pay – they are entitled to receive the same pay as a comparable employee, which also includes overtime rates, holiday pay, bonuses (that are directly linked to the worker’s performance), and shift allowances and allocation
  • Working hours – covers the same rights as working time, length and number of rest periods and breaks
  • Holidays – annual leave entitlement must match those of permanent employees
  1. Pregnancy and maternity rights

Pregnant agency workers also have the following rights:

  • Paid time off for antenatal appointments after the 12-week period
  • The employer is required by law to find the worker alternative work or paid leave if the worker is no longer able to fulfil their role due to health and safety reasons
  1. Anti-avoidance measures

Relates to the provisions put in place to prevent employers from deliberating manipulating contracts in the attempt to avoid fulfilling a worker’s rights (for example, changing a worker’s role just before the 12-week qualifying period).

  1. Who’s covered?

AWR relates to:

  1. The agency worker – the individual with the contract with the recruitment agency and are supplied temporarily to work for a client
  2. The actual employment agencies and the companies that hire the workers (eg hirers)


    Exceptions

There are some types of self-employed individuals which aren’t covered by the AWR, such as those who are genuinely in business on their own account:

  • Limited Company directors or those who have permanent contracts of employment with their agency if they’re paid between assignments (known as the Swedish Derogation Model – although this was abolished in April 2020)
  • Agency workers who have a contract that’s less than 12 weeks
  • Agency workers with a higher hourly rate (higher than that of a direct recruit or comparable employee)
  • Agency workers with a unique role, that’s non-comparable with those directly recruited, or comparable employees
  • All other contractor types will need to be individually assessed for their AWR risk

AWR – how SG Umbrella can help

AWR can be confusing, especially if you’re new to the world of recruitment. Here at SG Umbrella our team of expert contractor payrollers are well rehearsed in AWR legislation, and are able to offer their support and wisdom whenever needed. If this sounds like the type of support you need, get in touch today to find out more.

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What Is a Key Information Document? – A Guide for Agencies https://sg-umbrella.co.uk/blog/the-key-information-document-a-guide-for-agencies/ Wed, 18 Dec 2024 11:52:55 +0000 https://sg-umbrella.co.uk/?p=24635 Back in 2018 the government outlined several employment law recommendations designed to improve working conditions, in the Good Work Plan. One of these recommendations was a change to the Conduct of Employment Agencies and Employment Regulations 2003, requiring that any worker who engages with a new agency must be provided with a Key Information Document [...]

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Back in 2018 the government outlined several employment law recommendations designed to improve working conditions, in the Good Work Plan. One of these recommendations was a change to the Conduct of Employment Agencies and Employment Regulations 2003, requiring that any worker who engages with a new agency must be provided with a Key Information Document (KID). KIDs outline exactly how a worker will be paid and it is now a requirement to provide one to any worker who joined your agency from April 6th 2020 onwards.

In this guide we take a closer look at KIDs, so you’re confident and comfortable with what you need to provide to your workers, and also how SG Umbrella can support you.

KID – The Value It Holds for Workers

Once a worker has won their latest assignment, the next job on their list is to understand their payment options, delve into the different rates, employment deductions and which Umbrella Company to choose (if that’s their chosen path).

Many workers mix up their contract rate as given to them by their agency, with what their final pay will be. It’s important to understand that when using an Umbrella Company, a worker’s National Insurance, Apprenticeship Levy and the Umbrella’s margin are deducted from the worker’s contract rate as provided by you, the agency.

All these deductions are displayed on the Umbrella Company worker’s payslip, but without the worker properly understanding what these deductions are and why they’re made, you can be at risk of complaints, queries.

For more information on the level of support and information we provide to our employees regarding their payslip, take a look at our blog: Understanding your Umbrella Company payslip.

The KID’s main purpose is to put an end to any confusion over a worker’s pay and deductions. If issued correctly, a worker will be able to see exactly where their money is coming from, when deductions are made and who they go to, and finally how much net pay they’ll take home. By reviewing a KID as early into the process as possible, worker’s will have a clearer understanding of what their net pay looks like before agreeing to agency terms, ensuring a smoother future for everyone!

KID Facts

Whilst it is a requirement for agencies to issue KIDs to workers, there is still a lot on confusion within the industry as to what a KID needs to include, when it needs to be provided to a worker, and the actual understanding of what a KID is by the workers themselves.

In the following section we look at key points every agency should know.

1. All workers must be issued with a KID

For any new workers that have joined your agency from April 6th 2020 onwards, you must provide them with a KID. If you have workers that have been with you before this date and have agreed to your terms then you’re not required to provide a KID, but best practice would suggest giving them one to ensure there’s no ambiguity over pay moving forward.

2. The KID must come from the Agency

Whilst the Umbrella company will provide an illustration to the worker based on the information provided they provide, the KID must come from the agency directly and reflect the actual rate agreed. At SG, we work closely with our agency partners and assist them with a KID to share with their worker. We’re also SafeRec accredited, meaning that all of our payslips are audited, with results available to both agencies and workers. This level of transparency means less questions and queries from workers AND a guaranteed level of compliance, minimising risk to your business.

3. Agencies don’t need to supply a KID for all potential payment models

If you as an agency you have several ways in which a worker can be paid, you many decide to provide them with a KID template for each method. Whilst it can be useful for the worker to have visibility on the different KIDs, it is not a requirement for agencies. They do, however, need to provide evidence of supplying a KID for the final payment method of choice to their workers, as per the Conduct of Employment Agencies and Employment Regulations 2003.

4. A new KID is if there are any significant changes

If any information changes within a KID, a revised version must be supplied to the worker within 5 working days of the change. A change in information could relate to a new deduction (such as a change in pension contributions, or student loan), if there’s a change in the Umbrella Company, or your payment frequency changes (ie from weekly to monthly).

5. A new assignment doesn’t necessarily mean a new KID

If there are no changes to the previous KID provided to the worker when starting their new contract (and using the same payment method), then a new one does not need to be issued. If there are changes then a new KID must be issued within 5 working days of that change.

6. The KID must display the minimum amount the worker can expect to receive

It’s impossible for a KID to remain the same throughout a worker’s assignment from when it’s first issued, therefore the KID should reflect the minimum amount that the worker can expect to earn, and not the final exact amount per week. KIDs must include basic information about the worker’s contract, pay and the pay’s arrangement, along with any confirmed deductions.

What a KID Should Include

KIDs must include the following elements:

1. Basic worker information

This includes the contract / assignment, their minimum pay rate and the chosen pay arrangement

2. Statutory and non-statutory deductions

Any deductions that will be made to the worker’s pay must be listed. For deductions such as PAYE tax, NICs, etc, the KID only needs to state these deductions will be made, however for non-statutory deductions such as an Umbrella Company’s margin the exact amount needs to be listed and explained

3. Non-monetary benefits / holiday pay

If the worker is due to receive any non-monetary benefits or holiday pay, this must also be included in the KID

4. Example statement of an illustrative rate of pay

The KID must include a representative example statement of what the worker’s final pay will look like, including all deductions. Real numbers must be used in the example, and not just explanations, but does not need to be the final figures the worker can expect to receive. Effectively the example statement is just that, an example, to showcase to the worker how pay deductions can affect their overall take home pay

What should the KID look like?

All KIDs must:

· Be easy to understand and follow

· Be no longer than two A4 pages

· Be clearly labelled and sectioned

· Be explanatory of what a KID is for, and how the worker can use it to understand their pay

· Include the Employment Agency Standards (EAS) inspectorate details at the beginning of the KID KID templates can be found on the gov.uk website. Be careful not to remove any required information when editing them. Alternatively take a look at one of the example KIDs we’re able to create for you – just ask!

How can SG Umbrella help you with your KID requirements?

When it comes to legislation it’s important to get it right first time, and whilst it’s the agency’s responsibility to issue a correct KID to its workers, we’re well-rehearsed in what KIDs need, how they should look, and what our umbrella employees expect from theirs.

For more information on how we can work with you to make light work of KIDs, payslips and umbrella work in general, please reach out to us on newbusiness@sg-umbrella.co.uk 01962 896954.

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